Shipping policy

Last updated: January 4, 2026

This Shipping Policy applies to all purchases made on zalix.shop and outlines our fulfillment and delivery practices for our international customers.

Order Processing Time

All orders for our flower pots are processed within 1 to 3 business days (Monday through Saturday, excluding Sundays and public holidays). “Processing time” refers to the period from order confirmation to the moment the shipment is dispatched from our facility.

Shipping Time & Delivery Estimates

We fulfill orders from our US headquarters to Germany using reliable international carriers to ensure your garden products arrive safely.

  • Shipping Origin: All orders are shipped from our warehouse located in the United States.
  • Estimated Shipping Time: Once dispatched, the estimated shipping time to Germany is 7 to 13 business days.
  • Total Delivery Time: Therefore, the total estimated time from order placement to delivery is approximately 8 to 16 business days.

Shipping Cost

We offer Free International Shipping on all orders to Germany. No handling or additional delivery fees apply at checkout.

Tax, Duties & Customs

  • International Shipments: Since we ship from the United States to Germany, your order may be subject to Import VAT (Einfuhrumsatzsteuer), customs duties, and fees levied by the German customs authorities once the shipment reaches your country.
  • Responsibility: These additional charges for customs clearance are the responsibility of the recipient. zalix.shop has no control over these charges and cannot predict what they may be.
  • Sales Tax: No US Sales Tax is charged on international exports to Germany.

Shipping Locations

We currently ship exclusively to Germany. If your destination is not listed at checkout, please contact us for further assistance.

Tracking Your Order

Once your order has shipped, you will receive an email containing the tracking number. You can track your shipment status through the link provided in the email.

Delays

Delivery times are estimates and may vary due to external factors such as customs processing delays in Germany, weather disruptions, or carrier delays. We appreciate your understanding in the event of any unforeseen delays.

Contact Information

If you have any questions regarding our shipping policy, please contact us:

  • Operator: Seear Ahmad Ramz
  • Email: support@zalix.shop
  • Address: 9628 Tarvie Cir, Bristow, VA 20136-2117, USA
  • Phone: +1 603-937-7784